Information:

  • 4321 I-35 Gainesville, Texas Suite 570
    We are located in the old Gainesville outlet mall

  • At The Portrait Room, your reservation time is set aside just for you. Because our studios operate by appointment only, we’ve created the following policy to ensure fairness for all guests.

    CANCELLATIONS:

    Cancel 72+ Hours Before Your Session
    You’ll receive a full credit for the amount paid, which can be used to book a future session.

    Cancel Within 72 Hours of Your Session
    You’ll receive a 50% credit toward a future booking. The remaining 50% is forfeited.

    No-Shows or Same-Day Cancellations
    Reservations canceled at or after the start time — or missed entirely — are not eligible for credit or refund.

    REFUNDS:

    We understand plans can change.

    Refunds are only available if you cancel within 24 hours of making your original booking, and your session date is still at least 72 hours away.

    After 24 hours from booking, all payments become non-refundable and fall under our credit policy above.

    RESCHEDULING

    Need to move your session?

    You may reschedule once at no charge if you request the change at least 72 hours before your session, subject to availability.

    Reschedule requests made within 72 hours are treated as a cancellation and follow the credit policy outlined above.

    CREDITS

    Credits are issued as a code sent via email.

    Credits can be used toward future booking.

    Credits are non-transferable and cannot be redeemed for cash.

    Expiration dates may apply.

    You can view our full policy in the terms of service here. We appreciate your understanding and can’t wait to host you at The Portrait Room.

  • booktheportraitroom@gmail.com

    (940) 727-9704

Frequently Asked Questions

Can we use everything in the space?

Everything in the front half of The Portrait Room is free to use for everyone. The newborn area and props are for guests that have monthly memberships with us or pay an extra fee to use.

When do I show up and leave?

Please include all setup and clean up time within the amount of time booked.

Can I bring my pets?

Absolutely. We just ask that you bring appropriate cleaning supplies for any mess they may leave behind. We also ask that you keep them away from the newborn area.

What is parking like?

Parking is free and there is ample space to park for all of your guests.

Can we use confetti?

Confetti larger than 1 inch is allowed. Confetti left in the space will incur an additional cleaning fee so guests are encouraged to bring appropriate cleaning supplies. 

What is lighting like?

The front half of The Portrait Room is perfect for natural light photography. If you are using our seamless paper or the big white spot flash photography is best.

Can I hang things on the walls?

Hanging things on the walls is not permitted.